Refund & Cancellation Policy
How billing, cancellation, and refunds work.
Last updated: July 5, 2026.
Subscriptions and billing
ProDispatch products are sold as recurring subscriptions through our Merchant of Record, Lemon Squeezy. Your subscription renews automatically at the end of each billing period until you cancel.
Cancellation
You can cancel at any time from your Lemon Squeezy customer portal (the link is in your purchase receipt email) or by contacting us through our contact page. When you cancel:
- you will not be charged for any future billing periods; and
- your subscription stays active until the end of the period you have already paid for, then does not renew.
Refunds
Payments are generally non-refundable. Because you can cancel at any time to stop future charges, we do not offer refunds for amounts already billed or for partial/unused portions of a billing period.
As our Merchant of Record, Lemon Squeezy processes all transactions and may, at its discretion or where required by applicable law, issue a refund — for example in the case of a duplicate charge, a billing error, or a payment dispute. Nothing in this policy limits any refund right you have under mandatory consumer-protection law that applies to you.
Trouble with the product?
If something isn’t working, please contact us before cancelling — most issues are quick to resolve, and we want the tool to work for you.
Contact
Questions about billing, cancellation, or a charge? Reach us through our contact page.